Privacy Policy

At Anjana Resort & Convention, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with our website or contact us:

  • Full name

  • Mobile/telephone number

  • Email address

  • Booking and stay details

  • Event or function requirements

  • Enquiry and communication details

  • Information submitted through our contact or booking forms

  • Technical information such as IP address, browser type, device type, and website usage data

We only collect information that is reasonably necessary to provide our services and respond to your requests.

2. How We Use Your Information

The information we collect may be used to:

  • Process room and event enquiries

  • Respond to your questions and requests

  • Confirm or manage bookings

  • Provide information about our rooms, dining, events, and facilities

  • Communicate with you regarding your enquiry or reservation

  • Improve our website and guest experience

  • Maintain website security and prevent misuse

  • Comply with applicable legal and regulatory requirements

We do not use your personal information for unrelated purposes without appropriate permission or a lawful basis.

3. Booking Information

When you make a booking enquiry or request information about accommodation, events, dining, or other services, we may need information such as your name, contact number, email address, preferred dates, number of guests, and other relevant requirements.

This information is used only for managing your enquiry, reservation, event, or requested service.

4. Contact Forms

Our website may contain Contact Form 7 or other enquiry forms.

When you submit a form, the information you provide may be sent to our designated business email address for the purpose of responding to your enquiry.

Please do not submit confidential information that is not necessary for your enquiry.

5. WhatsApp and Phone Communication

Our website may provide Call Now and WhatsApp contact options.

When you choose to contact us through WhatsApp or telephone, your communication is handled through the respective third-party service. Their own privacy policies and terms may apply.

We recommend reviewing the privacy practices of those services before sharing personal information through them.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and enhance the overall browsing experience.

Cookies may also be used by third-party services integrated into our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Google Maps and Third-Party Services

Our website may use third-party services such as Google Maps, analytics tools, social media platforms, payment providers, hosting providers, or other website services.

These services may collect information according to their own privacy policies and terms.

We do not control the privacy practices of third-party services.

8. Payment Information

If online payments are made available through our website, payment transactions may be processed by authorised third-party payment providers.

We generally do not store your complete debit card, credit card, banking, or other sensitive payment credentials on our website servers.

Payment information is handled according to the applicable payment provider’s security and privacy policies.

9. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, misuse, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

10. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, employees, technology providers, payment processors, hosting providers, or other parties when required to:

  • Provide requested services

  • Process bookings or enquiries

  • Operate and maintain our website

  • Process payments

  • Meet legal obligations

  • Protect our rights, property, guests, or business

Such sharing will be limited to information reasonably necessary for the relevant purpose.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing bookings, enquiries, business records, legal requirements, and dispute resolution.

When information is no longer required, it may be securely deleted or anonymised where reasonably practicable.

12. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally applicable

  • Withdraw consent where processing is based on consent

  • Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details below.

13. Children’s Privacy

Our website is not intentionally designed to collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take reasonable steps to address the matter.

14. External Links

Our website may contain links to third-party websites, social media platforms, booking services, or other external websites.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their respective privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Anjana Resort & Convention

Address:
Plot No. 445, Giringaput,
Mendhasala, Bhubaneswar,
Odisha 752054

Email: anjanaresorts@gmail.com

Phone: +91 94370 00633

WhatsApp Booking: +91 73811 96915

Website: anjanaresort.com

By using our website or submitting information through our forms, you acknowledge that you have read and understood this Privacy Policy.